At Golf Gear Hub, we stand behind our premium golf equipment like we stand behind a crucial putt. If your purchase doesn’t meet your expectations, our straightforward returns process will get you back on course quickly.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Cleats & Golf Shoes (Boot) – Once worn, they cannot be resold
  • Ball Markers – Due to their small size and personal nature
  • Golf Tees – Considered consumable items

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our customer service team will respond within 1 business day with return authorization and instructions
  3. Package Your Item – Securely repackage in original packaging with all accessories
  4. Ship Your Return – Send to our warehouse at:
    Golf Equipment Store Returns
    3593 College Street
    Duluth, US 30097

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Golf Gear Hub Team,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]). The item(s) I wish to return/exchange are:

  • [Product Name] – [Quantity] – [Reason for Return]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Include a note specifying the replacement item(s) you desire
  3. We’ll ship your new item once the return is processed (additional charges may apply for price differences)

International Returns

For customers outside the U.S. (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be processed in USD and may be subject to exchange rate fluctuations

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange a prepaid return label if needed
  • Expect priority processing for replacement items

Our team is here to ensure your satisfaction with every golf product you purchase from us. Questions? Contact our customer service at [email protected] – we respond faster than a well-struck driver!